Earlier this month, some Fire TV and Fire TV Stick owners began experiencing an issue where they no longer received surround sound audio when viewing Amazon videos on their devices. The issue did not seem to affect other services like Netflix and HBO, and also wasn’t limited to a specific software version. I hadn’t posted about the issue yet because I have been trying to determine which devices and software version were affected, since reports were all over the place. Now it appears the issue originated from Amazon’s servers, which would explain why even those who blocked software updates and were on older versions of Fire OS were also experiencing the issue.
Amazon customer service is now telling Fire TV owners that the issue has been resolved on Amazon’s servers and that surround sound audio should be working correctly. If you’re still experiencing the issue, you should go into your device’s settings and clear the data and cache of the Amazon video app under the Manage Applications menu.