When I powered on my new 2nd generation Fire TV, the first thing I saw after the Amazon and Fire TV boot logo was the above software update screen. I knew something wasn’t quite right because it couldn’t have downloaded a software update yet since I didn’t have an ethernet cable connected, nor had I enter my wifi password. After a minute, the “update” finished and the regular welcome screen appeared. I synced my remote, selected a language, configured my wifi connection, and then the new Fire TV began checking for software updates, only to end up displaying an error saying it couldn’t update the Fire TV. Nothing I did would move the setup process further along. This Fire TV was a dud.
Before you ask, no, I did not have updates blocked through my router. I cracked open the second Fire TV I ordered, which is a gaming edition, and was able to set it up without any issues. The second Fire TV did not display a software update screen at the very beginning like the first one. The image above shows the three software update screens I’ve seen. The leftmost version with the words “This update will finish soon” is the one that appeared on the first broken Fire TV. The center one is the one that appeared on the second gaming edition Fire TV after it found a software update. The rightmost version is the one which appeared when the second Fire TV rebooted while installing the software update it found.
I haven’t messed with the first Fire TV much or contacted Amazon support yet, because I’m eager to answer your questions. I’m sure Amazon will be more than happy to ship me a replacement if my first new Fire TV is in fact irreparable, once I get around to contacting them. Just know that if you’re shiny new Fire TV tries to “update” right off the bat, you’re in for a bad time. Let me know in the comments if your new Fire TV has the same issue.
10/6/2015 2:00pm Last night I was contacted by someone at Amazon who saw this post. They asked for the faulty 2nd-gen Fire TV’s serial number so that someone on Amazon’s engineering team could look into the issue. Moments ago I was told to reboot the faulty Fire TV and try completing the initial setup again. Sure enough, I was able to get past the “checking for updates” step and now have a fully functioning 2nd-gen Fire TV. What’s most interesting is that the fix was done on Amazon’s end without me doing anything different to the faulty Fire TV. I’ve asked for clarification on what was causing the issue in the first place and will post another update if I find out anything.
10/6/2015 2:25pm I’m told by Amazon the issue is rare, but customers who encounter it should be able to contact Amazon customer service and have the issue resolved without having to replace their 2nd-gen Fire TV.