If you use anything other than the original remote to control your Fire TV or Fire TV Stick, you may have run into a new annoying message appearing since the most recent software update. The message, seen above, informs you that the Fire TV cannot detect your remote and provides suggestions on how to resolve the issue. The problem is that the message seems to now be appearing when Fire TV owners are controlling their device through HDMI-CEC, an Echo, or a universal remote and have no intention of using the original remote that isn’t being detected.
This message first began appearing on Fire TV Edition televisions last year to help owners pair their remotes properly. Unlike the remotes of Fire TVs, Fire TV Sticks, and Fire TV Cubes, the remotes of Fire TV Edition televisions can actually control many aspects of the TV through IR only, without actually pairing to the TV via Bluetooth. This is so the remote can turn the TV on from a fully off state, since the remote isn’t connected via Bluetooth in that state. The issue is that not all functions of the remote work when unpaired, like voice searches, so this detection message makes sense to ensure users know that their remote isn’t actually paired to the Fire TV Edition television.
Ever since a recent software update, this message has now started appearing on stand-alone Fire TV models as well. It’s unknown if this was intentional or a mistake on Amazon’s part, but Amazon has told me that they “are aware of the reports about this issue and are actively investigating.” If this message was never supposed to be activated on stand-alone Fire TVs, I expect it’ll be fixed pretty quickly.
In the meantime, the only real way to get around this message is to use the original Fire TV remote. There is no setting or option to disable this message if you plan to use some other means of controlling your Fire TV. When the original Fire TV remote sits idle for a long period, it disconnects from the Fire TV to conserve battery. Pushing any button on the remote should be enough to wake it up and dismiss this message.