Netflix, the world’s leading internet media streaming service, has just released a brand new app for the Fire TV. The app is not an update to their existing Fire TV app, but rather a separate new app.
The new app brings Netflix’s Fire TV presence up to pace with the Android and iOS apps which received similar updates earlier this year. Front and center is the new shadowless Netflix logo they adopted a few months ago, along with a cleaner blacker look with fewer red accents.
Update
It seems that this new Netflix app requires the latest Fire TV update, version 51.1.4.0_user_514006420, to work. The update is rolling out now, so everyone should be getting it soon.
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Every time i try to install new netflix app I get “install failed” I also tried to remove the old version but didn’t help
Any suggestion? Any log i can check?
same problem for me .-(
Same here. “Install failed”. Running most recent pre-rooted custom ROM
Same here. I tried installing several times and got the “install failed” message each time. My software version ends in .820. Standard box, not rooted.
Non-compatible device
If you continue with this purchase, you may be purchasing an app that doesn’t work with your device.
I really love my fire tv I really do “NOT”
Running latest custom ROM. Netflix installs; I can navigate thru the interface, but Nothing will play. Rbox is aware of this and is working on possible solutions.
Same thing with Fire TV. Can’t play anything from Netflix. Hope Amazon Is working on it.
Just opened Settings, then Help, the phone rang immediately and someone talked me through fixing it. It was easy. Now it works great.
So they told you how to do it, it was easy, but you wont share this information on how to do it? Thanks.
Same issue for me, errrr!!
If I update to 51.1.4.0_user_514006420 does it impact my XBMC in anyway? thanks
No. All 3 of my FTV’s have the ‘6420’ update & XBMC is running fine.
I really like netflix user interface on my ps3 and roku 3. I was so happy to see a new version of Netflix on Fire TV because the old version is so dated. Well I am using a rooted old version so I still can’t get the new version of Netflix?!…. Disappointed! I am not gonna download the latest update either.
So, if we are rooted, we can’t update to the latest firmware without losing root, right? So that means no updated netflix app for those of us that are rooted?
Does anyone have the new Netflix app working on a standard version of 51.1.4.0_user_514006420? ie is it only on the pre-rooted versions that the new Netflix app doesnt work?
Netflix confirmed to be broken on the pre-rooted version of the new firmware. Going back to the previous version.
I can’t install the update. It prompts for the upgrade when you start the old version, but I can’t install it.
Buying it in the appstore on the web doesn’t help (FireTV is not compatible it seems). When you try to buy it on the Fire TV itself, I’m getting “Unavailable, Pricing Unavailable”.
I tried to change my address + country settings in my profile, but that doesn’t help. Why the heck did they make Netflix region/country specific ?
hi Loekf! how did you solve your problem? I’m in Argentina and it’s the same…thanks!
Hello!
You have to deregister the device and register your Amazon account . After that , restart the device and unplug and replug stick to HDMI port. It worked for me , and I hope to be useful.
Does anybody actually have this working, rooted or not?
Yes. Finally figured out I have to de-register and re-register my Fire TV. Only then I’m allowed to update Netflix.
Thankyou! I know this is an old comment; but you saved me more than a few grey hairs. Gentleman/woman and a scholar.
Last night my Fire TV received the 51.1.4.0_user_514006420 update. After it rebooted, the new Netflix app appeared in the “Featured App” category. I didn’t have to download it from Amazon and send it to the Fire TV.
Installed without a hitch. I like the new UI on the new app, seems less cluttered and easier to navigate.
Anybody notice whether or not Netflix has the already promised voice search support?
No, it does not. That feature won’t come with an update to the Netflix app. It has to be added in a Fire TV software update.
you can actually just go to the help on the Amazon Fire Go to Settings then click on help you input your phone number for them to contact you and they call you right away…literally 2 seconds I got a call and got Netflix up and running with their help. Hope this helps someone.
Netflix app installed fine on the new fire tv, but can’t play
ANYTHING!
Prerooted the fire TV with 51.1.4.0_user_514006420 which was updated as Netflix wouldn’t work.
Runs without a problem.
Nice interface at last.
I have a non-rooted US Fire TV running the latest build. I recently upgraded the Netflix to the new version mentioned above. I am having a really tough go at it with the video stuttering (not buffering) and getting out of sync with the audio. It’s gotten to the point where it is almost unwatchable. Anyone else experiencing these issues?
I selected Help from my Fire TV and had them contact me by phone. The rep had me unplug my router for about 1 minute, then try to connect Netflix again. It worked.
where do you get the new Netflix app?
I am getting buffering with the new version and video keeps on stuttering.
I had a rough time, but I finally figured it out. After I verified I had the latest Fire TV update, I tried combinations of reinstalling and rebooting and they didn’t work. Finally I deleted it from the cloud and then rebooted. After that I reinstalled it from the Featured Apps section and it works fine. Good luck. Hopefully in the future their update process is a little cleaner.
The comments above were very helpful to me. I didn’t know that there had been a firmware update, but I already had it. I uninstalled Netflix and removed it from the cloud. I re-downloaded and had to reset my Netflix password. Before, Netflix didn’t even appear in my apps. Not sure what all the mess was caused by, but I’m very disappointed that customers are no longer contacted when this stuff happens.
Hey, I’m interested in the new Netflix app, but i’m running an older version of the OS.
I’m rooted with Xposed and everything, is it safe for me to update to the newest version? I can’t afford to lose root.
I don’t have any Boot Menu or CWM recovery because i’m afraid to lose root and not being able to downgrade.
So, can I update without losing root and functionality? Thanks! ;]
The only way to update without losing root is to update to the latest pre-rooted custom ROM. FOr that you will have to unlock your bootloader and install the boot menu.
Thanks for the answer!
1. unlock bootloader
2. install CWM
3. install boot menu
4. flash pre-rooted rom
Is this order correct?
Will I lose all my data?
Thanks :P
Yes that’s correct. You won’t lose any data.
Thank you very much! =D
All, i had the same problem with my fire tv. Error message was “netflix is already installed”. I called and simply had to do a system update. Go to Settings, System, About and System Update. Fixed me right up :) Good luck!!
Thanks, this helped me out. I deleted the Netflix app from the Cloud first and then did this and it finally downloaded and installed. Very much appreciated. ;)
Since installing Netflix’s new App am having trouble with error messages and activating Netflix when selecting on my Amazon Fire Tv-It worked fine before I installed your Oct. 15th update. It sucks now, can you help me fix this problem. I was on the phone with a Netflix Tech once trying to fix the problem.Thought I had it licked but same problem keeps cropping up. I’ve unplugged it, disconnected it , re-installed, still NFG. Please help!
Go to settings > applications > managed all installed applications > netflix > clear data
I hope it helps
Tried everything, no joy…still on the phone with the call center in the Philippines…
Even for late December 2014 shipping, Amazon Fire TV boxes shipped without the recent software update. Out of the box, the Netflix app won’t work but gives an error that your app download failed, but will begin shortly. Installing the Amazon Fire software update did the trick, but the Amazon website is woefully quiet on this step on their help pages.
Updating the software allowed the Neflix app to download & allowed me to log into my Neflix account, but I still get the error message mentioned above (we’re having trouble playing this title right now) if I try to play ANYTHING. Any other suggestions?
Netflix is already installed on the Fire TV thus it won’t let you download it as an app on your account. Try this. Go to Home > Apps > Categories > Entertainment. Then scroll until you find Netflix. Click Free. The FireTV will download and install the App for you. Click Open and setup your Netflix account.
Hi
My amazon tv won’t let me play prime vidios just keeps saying – we’re experiencing a problem playing this vidio ! On everything :( player error ??
Can anyone help please
Netflix “We’re having trouble playing…..please try again another time.”
check your hdmi cabling…also if you are using a splitter, try going direct. This was my whole problem after hours on the phone with amazon and netflix.
Hey Sarah, did you get a fix ? Mine has just started doing the same !
Jim, all cables checked and okay !
Anytime I have bugs/problems with the apps I just reboot the firetv boxes. I have never updated the boxes. The boxes are all on rootable versions. So I can just reset them anytime. I’ve had to unsubscribe and subscribe again on Netflix a few times. But never had to do update from Amazon or other apps. I have amazon update blocked using adb/terminal commands.
We bought the Amazon fire stick today as our smart tv didn’t come with Netflix. We have followed the tips on here but STILL cannot get the Netflix app. It says Unavailable. Pricing Unavailable. Tried using the Help option but that won’t accept my phone number as a valid number. Any advice?