There’s an issue that seems to be affecting select Fire TVs which causes all images and icons on the home screen to be blank. The issue also affects the app row, making it impossible to distinguish one app icon from another. The Fire TVs suffering from this issue are otherwise working fine, but it makes navigating the main Fire TV interface very difficult.
All images within the Fire TV launcher are pulled down from Amazon’s servers and cached (i.e., stored) locally on the Fire TV. This is also true for the app icons on the home screen and in the grid of all apps, but is not how the app icons in the Manage Installed Applications menu under Settings. While icons on the home screen are pulled down from Amazon’s servers, the icons in the settings menu are stored within the apps themselves, which is why they are not affected by this issue.
This issue is likely caused by the Fire TV either not being able to download images from Amazon’s servers, Amazon’s servers refusing the connection, or the Fire TV incorrectly storing/retrieving the downloaded images from its cache storage. Issues like these tend to eventually resolve themselves, but here are some things to try that has worked to, at least temporarily, fix the issue.
The first thing you should try to fix this issue, and any other issues for that matter, is to reboot your Fire TV. You can do so from the My Fire TV Menu under settings or by simply pulling the power cable out for a few seconds.
If your Fire TV is using VPN or DNS settings that hide or redirect your internet traffic, this could also be the cause of the issue. If you have a VPN configured, try disabling it and then restarting your Fire TV. If you have custom DNS settings, try changing your DNS settings to either Cloudflare’s servers, which are 18.104.22.168 and 22.214.171.124, or to Google’s servers, which are 126.96.36.199 and 188.8.131.52, and then restart your Fire TV. If this solves the issue, then note that restoring your previous VPN or DNS settings will likely cause the issue to eventually reappear.
Something else you can try is to reset the Fire TVs launcher home screen app. To do so, connect to your Fire TV via ADB and then run the following ADB command:
After resetting the launcher, it’s a good idea to also restart your Fire TV. Your Fire TV may feel a bit sluggish for a few minutes while its launcher tries to repopulate all of its data due to the reset. Resetting the launcher with the ADB command above will not clear your apps or settings. It will, however, reset the customized order of apps that you had set.
A final possible solution is to check how much free space your Fire TV has. If your Fire TV is full, then it won’t be able to display images because it doesn’t have room to download them. If your Fire TV has less than 100MB of free space, then it’s a good idea to, at least temporarily, uninstall apps to free up space. Alternatively, you can try clearing the cache of all of your apps individually to free up some space without removing any apps. Clearing the cache will not reset any of an app’s settings, but clear the app’s data will.
If any of the solutions mentioned above worked for you, be sure to let everyone know in the comments. If you’ve found a different solution to this problem, be sure to mention that as well.