How to fix the Amazon Fire TV or Fire TV Stick if the screen display is zoomed in with an orange box

Quick answer: Press and hold BACK and FAST-FORWARD on your remote for 5 seconds.

Long answer:

I just noticed there’s a big increase in people visiting the site looking for answers for why their Fire TV device is zoomed in all of a sudden. Hopefully, they’ll be able to find this post and get a quick fix.

In the latest Fire TV software update, Amazon introduced a new Screen Magnifier to help visually impaired users read small text on their TV. The feature is turned on and off by pressing and hold the BACK and FAST-FORWARD buttons on the remote for 5 seconds. Note that the BACK button is the one to the left of the HOME button.

It seems like a lot of people are accidentally pressing this button combination and are confused why everything on the display is enlarged with an orange border around the screen. If you are having trouble getting the feature to turn off using your remote, you can also turn it off by going to Settings > Accessibility > Screen Magnifier and turning it off there.

You can also press the PLAY and MENU buttons on the remote to zoom back out without turning the feature off entirely.

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  1. clocks says:

    I hope they come out with a fix for the issues I’ve been having on a couple of my boxes. No display when turning FTV & TV on until I pull the plug on the FTV and force a reboot. And then less common, the remote doesn’t work until I pull the plug on the FTV to reboot. These have been major issues for me for 1-2 months or more now.

    • Kirk says:

      Just had this happen to me as well today. No screen displayed until I had unplugged from electrical outlet. This happened on a 2nd gen box. I hope amazon fixes this bug.

      • clocks says:

        I used to think it was my tv, but then the same issue started happening on another box, completely different TV brand. I have to pull the plug to reboot my boxes like 5x per week.

      • Charlie says:

        Just a shot in the dark: Sometimes I click on my remote and the FTV indicator light lights up, but no picture or on my FTV1 box I get a little break up the picture. If I just cycle through the HDMI inputs on my TV remote I get the picture and the distortion goes away.

    • Kylara says:

      I have had some remote problems, but I find if I take the batteries out of the remote, wait about 30 seconds, then put them back in, the remote starts working. Worth a a try since it doesn’t take as long as rebooting.

    • Mike says:

      Download the app to your phone. Some of the remotes are janky and don’t like to connect with the device. Mine was like that, barely worked. And if corse, if your buttons aren’t working because it isn’t connected then you can’t wake the ftv up. A nice added feature of the app is you can type with the keyboard when searching.

  2. Tech3475 says:

    This shouldnt be confused with incorrect hdmi resolution detection, which has happened to me on occasion which either requires a reboot or try and change the resolution setting.

  3. Amber says:

    Thank you!!!!

  4. Cara says:

    Thank you. I’ve been going insane

  5. Justin says:

    Thank you for the post. Mine did this just as I was ready to binge stranger things and I was freakn. Thanks for the post! the reco saved me.

  6. Scott Howell says:

    Thank you! I’m a long term reader of your site. I love how I googled the issue and this article from your site came right up and saved the day.

  7. Kiurlo says:

    Thank You!!! =)

  8. Akakajsjsk says:

    Thankyou :)

  9. Akakajsjsk says:

    There is still an orange bar going around the screen.. help

  10. Victor Pxx says:

    Thank you!
    Oddly enough I could not find this answer with the search feature on my Fire Tablet because they use bing as their search engine.

  11. Tiffany says:

    It worked quicky find and quick fix

  12. Ray says:

    Mine is stuck zoomed in but without the orange box and zooms in more when activating magnifier, any idea how to fix it?

  13. Whitney says:

    Is any of your all’s jailbroken? Mine is and I was wondering that’s why it keeps messing up.

  14. Ray says:

    Thank you for this post ! I was so confused

  15. Looscannon34 says:

    Thanks for the tip! Worked like a charm!!

  16. Wayne H says:

    Worked great! Awesomeness! Thank you!

  17. Natalie says:

    Thankyou.I’ve struggled with this for months. I thought I needed to reset the firestick 100√

  18. Chris says:

    This fix worked for me. Thank you.

  19. Dinae says:

    Worked! Thank you! My toddler had the remote and I had no idea how to fix.. really stupid that the Amazon website couldn’t help.

  20. Hstarr says:

    Thank you!

  21. JOHN TURNBULL says:

    Thanks. Useful and thorough explanation.

  22. Ken says:

    worked great. thx

  23. Kenny Sinclair says:

    I have being trying to fix this for 4 hours then Googled it found this link 2 mins sorted thanks alot wish I had done this at 4.30am old school what can I say.

  24. Jen says:

    Great! Thank you:)
    It’s drove us mad for days now.

  25. Lucy says:

    Brilliant thanks! All fixed again :)

  26. Katy says:

    You are a genius!! The easiest & most simplistic answer! Thank you!!

  27. Beth says:

    THANK YOU!!!!

  28. Mel says:

    Thank You, Thank You, Thank You, this has driven me crazy all week trying to figure out settings etc or what i’ve done wrong. Your clear explanation is most appreciate.

  29. john says:

    Many thanks.

  30. Bat1 says:

    I have to restart my firestick all the time because if the zoom! Yes please

  31. Heather Hawes says:

    YES – I was going coo coo!!! Worked for me!

  32. CC says:

    THank you. Thank you. Thank you!!

  33. peter okello says:

    Amazing post thanks very much .. all I did is press back and forward together at the same time and that sorted this issue
    Thanks again

  34. Brandon says:

    Mines zoomed in and has orange box around it I’ve tried everything said to unzoom it. By hitting the back button and play button. My remote is not working. I’ve even rebooted my fire stick and nothing is working please help

  35. Sarah Abernathy says:

    Thank you. My kids did it and I was convinced they broke it. They might be more grateful for your post than I am lol

  36. Randy Baker says:

    first tip worked Thanks!

  37. Nick says:

    OMG. Noticed that the display zoomed in and discovered that I was sitting on the fire tv remote by accident. This fix corrected my mistake. Thanks for the post!

  38. Ash says:

    This worked for me. Thanks.

  39. Katie says:

    Thank you! This worked for me, it was driving me mad.

  40. Heidi says:

    THANK YOU!!!!!! I haven’t watched this tv for over a month due to not being able to fix this issue on my own!! Thank you!!!! Easy fix!

  41. Dee says:

    Thank you thank you. I didn’t know what was going on.

  42. Jim says:

    I sat on my remote and got the orange box. Found your site easy and quick fix. Mahalo from Hawaii.

  43. Amanda says:

    I’m so glad it was as easy as this!!! Thank you!!

  44. Uday Shanker says:

    Didn’t know it was this easy.. Thank you!

  45. Ben says:

    This solved my problem in seconds, something which Amazon Support couldn’t figure out in 2 hours. SMH and God Bless You for this post!

  46. Heidi says:

    Thank you so much!!!

  47. Michelle says:

    I sat on my remote and the zoom with the orange box was the result. I never would have found this fix on my own.

  48. Shane says:

    Thank you, thank you, thank you. Could not figure this one out.

  49. S Buck says:

    Thank you!

  50. Tina says:

    Thank you thank you thank you!!!! I thought I was going to have to go out and buy a new tv. Our firestick worked fine and then one day everything was zoomed in. I tried using the calibration in firestick settings and using my tv remote to change aspect. It must have been the update. All I needed was to hold back button and fast forward and it instantly fixed the issue. Thank you for taking the time to help .

  51. Wilma says:

    Thank you so going mental trying to get rid of the yellow rectangle…these updates have a lot to answer for.

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