Several people are commenting on my guide for installing HBO Max on a Fire TV with issues that their remote is not working in the app. The app installs just fine and launches, but once in the app, they can’t navigate with the remote control. Simply put, the issue is that they/you have installed the phone/tablet version of the app, instead of the TV version of the app. Here’s how to verify the issue and fix it.
To verify which version of the app you have installed, launch it and look at the navigation menu. If you see a horizontal row of icons in the upper left corner, then you have the (correct) TV version installed. If you see a vertical column of icons in the upper left corner, then you have the (wrong) tablet/phone version installed.
The TV version of the HBO Max app has a version code that starts with 16########, while the tablet/phone version has a version code that starts with 3#######. This is different from the version name, which is currently 18.104.22.168 for both versions, which is the source of the confusion. To fix the issue, simply uninstall the wrong app and install the correct version. If you need instructions for how to uninstall the app, follow this guide. Then, use the URL