How to fix an empty or buggy Apps row on the Fire TV home screen

The Amazon Fire TV and Fire TV Stick suffer from an issue that occasionally causes the “Your Apps & Games” row on the home screen to either be empty or not be in the order that you configured. The issue seems especially common on the new Fire TV 3 right after you complete the initial setup process, where the row is completely blank. Here’s the way to fix this issue to restore quick access to your installed apps.

  1. To fix an empty or incorrectly ordered apps row on the home screen, go to the “Settings” section of the Fire TV and select the “Applications” menu.
  2. Scroll down to the bottom and select the “Manage Installed Applications” menu.
  3. Scroll down and select the “Appstore” option.
  4. Select all three options: “Force stop” then “Clear Data” and then “Clear cache”
  5. At this point, your apps row is likely fixed, but to be extra sure, back out to the main settings area again, select the “My Account” menu all the way on the right and select the “Sync Amazon Content” option.
  6. Lastly, it’s a good idea to restart the Fire TV by backing out to the settings area one last time, selecting the “Device” menu, and selecting the “Restart” option near the bottom.
  7. When your Fire TV restarts, leave it alone for about a minute to give it a chance to populate the Apps row. It does this by downloading information from your Amazon account, so, depending on what else it’s doing in the background, it may not happen instantly. If you’re having trouble getting specific apps to appear on the home screen, follow this guide.

  1. Wire says:

    Any update on stb emulado, can’t loads.

  2. Jon says:

    Great write up. This is exactly what I did but had to figure it out on my own. Been a while since I had to do that. Glad I still have it in me. Usually rely on you! Ha, great work. Must be widespread?

  3. Tony Ramirez says:

    What fixed it for me was easy. I just went into about sync amazon content.

  4. Roy says:

    It does not work for my 1st gen fire TV stick. It works on fire TV 3 though.

    • KH says:

      If anyone still experiencing the same problem, I found the solution for all Gens. First, go to settings > Applications > appstore > Hide Cloud apps (ON). This will fix your issue instantly.

      • JC says:

        This worked for my 1st generation fire stick here in Southern California, USA.

      • Mark B says:

        Nice Fix. None of the other fixes worked. That worked instantly.

      • JERRY says:

        Awesome this work with my new firestick 2018. I woke up one morning and the firestick updated I think but all my apps where gone(huden/invisible ) the only way to get to them was thou manage your apps in the settings folder I try all the above nothing work un till I saw your comment thanks so much I was lost (If anyone still experiencing the same problem, I found the solution for all Gens. First, go to settings > Applications > appstore > Hide Cloud apps (ON). This will fix your issue instantly.)

  5. Frank says:

    Thanks for sharing. I was only able to resolve this by reseting the Fire TV. Does anybody have an issue with the network connection too. I use the adapter to connect the Fire TV with a LAN cable. But every time (day) after bringing the Fire TV back from standby the connection is lost and I need to unplug and plug in back the LAN cable to fix it,

  6. stinky says:

    thx, worked for me

  7. NELU says:

    Unfortunately for me the apps row is still empty. What else can I do?

  8. Aileen says:

    Problem not
    Fixed! My apps and games row still empty,..plsssss help me.

  9. Faraday65 says:

    I have the new 4k model. I believe I’m using it in the wrong region and therefore the app bar and app section is black. Anyone know how to fix that?

  10. Kieran says:

    This did not solve my problem either, I have the Fire TV 3 and am in Australia. One of the posters above state they believe their issue was not fixed due to their region. Where are others who are still having problems?

    • Leon says:

      please tell me you found a solution to this? I have an empty apps row on the home page and empty apps tab. My Prime videos all give me the location error 5505 which could be related to this as mentioned by other. Any info would be helpful

  11. Samantha says:

    Im having the same issue. I have tried the above but still nothing. I have factory reset 3 times. I also live in Australia.

  12. Faraday 65 says:

    I live in South Africa

  13. Samantha says:

    I was having this issue. I just went to >Content and devices. Then under content and devices there are setting, click on settings and change your country region to Unite states. I just put Los Angeles as the address and city, Los Angeles, state California and post code 90210. When you do this it will remove your from the Amazon Australia website. So if you purchase stuff you may want to make another account for your firetv thats US and keep your Australian one for shopping.

  14. Shan says:

    Worked for me, thank you.

  15. Denese says:

    Thanks so much! It is now working again. :)

  16. Earl Thomas says:

    This is not working guys.

  17. Rick S. says:

    I also have the blank apps and games row. Also ‘APPS’ between tv shows and settings is also empty. I have apps installed but nothing there. I a am using the fire tv 4k 3rd gen version out of region. I am using a account with the regions set to USA. Like others I have factory reset and done what was suggested here with the same results. Any Ideas ?

  18. Earl Thomas says:

    Still not working for me fellas. I have a ftv 3.

  19. Paddy says:

    Didn’t work for me and I’m in Ireland

  20. Roger says:

    This didn’t work for me. I tried everything and the row still will not show up. Frustrating!!

  21. SW Wong says:

    Another method that worked for me is to access your Amazon account and changed the country to United States under this link:

    Select the Settings tab and change the country settings.
    Hope that helps.

    • Earl Thomas says:

      This worked like a charm. Change country to USA then follow guide as explained above and you are good to go. Thanks a million.

  22. Linda Ferraro says:

    Amazing! Thank you, I have been reading everything and no one had the right answer, except you! All my apps are now back in my Apps library and I no longer get the “App not found” error message. Thank you!!

  23. Shee says:

    check for an update:
    Select Settings > Device > About from the Fire TV menu.
    Look for the Software Version section to view the software version currently installed on your Fire TV.
    Select Check for System Update to see if a software update is available for your device.

    If an update is available, it starts downloading automatically. After the download is complete, select Install System Update to install the update.

  24. Joel says:

    SO, I am in Canada, using Fire TV 4K bought in the US, still can’t get the YOUR apps and games row to populate, I can see the device in both my .ca and .com listings on AMazon…
    PLease help

  25. B says:

    Hello all, I was having the same issue and tried everything but a factory reset. My problem started with apps and became more prevalent with prime video. There were noted issues with Netflix customers showing the same blank icon issue and the resolution was dns. So I swapped networks to my phone (tethering) and all icons were populated. This lead me to try a manual ip setting to a public dns and voilà all icons populated.

    Give this a shot as well and set a public dns – I used google –


    • Lee says:

      This fixed it for me. None of the other things worked. I tried my cell phone hotspot to test the theory and sure enough apps started populating. For the permanent fix I went into my internet modem and changed the DNS in the DHCP settings to Google’s and Then I reconnected my FireTV to my home wireless and everything is good.

      Nice troubleshooting B! I was about to return my FireTV stick as defective.

  26. denise says:

    I just restarted my fire stick and that solved the problem.

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