How to Enable or Disable the Profile Selection at wake on an Amazon Fire TV and Firestick

Amazon recently added the option for Fire TVs and Fire TV Sticks to always ask for a profile to be selected when the device wakes up. This was done so that the Fire TV’s regular interface can be locked out by default. If you want this capability or if you find it annoying, here is how to turn it on or off.

  1. Go to your Fire TV’s Settings area and scroll all the way to the right to find the “Child Profiles” menu. Note that, as of the writing of this guide, this option is not currently available on Amazon Fire TV Cubes (both 1st and 2nd-gen) or on 1st-gen Fire TV Sticks.
  2. Scroll down to the “Show Profiles at Wak” option and turn it off if you never want to be asked to select a profile or turn it on if you want to Fire TV to always display the profile selection screen when it wakes up or is powered on. Note that you may need to first create at least one child profile before this option is available.

  1. Gerardo Madrigal says:

    My fire tv doesn’t have that option and I want to turn off profile selection

  2. Dylan Baxter says:

    Seriously, why does Amazon have to remind me I’m a miserable loser doomed to die alone every time I start Prime Video?

  3. Kevin says:

    Mine doesn’t have that option for either. I suspect it may be because I actually do have child profiles created. It’s damn annoying though. I can’t use the echo now to launch shows if it isn’t awake because it prevents it due to these profiles.

    • GrayWraith says:

      I don’t see the ability to remove it as well. The new update hit this week and it’s kind of annoying to keep selecting the profile watching every day.

    • Skibug says:

      I agree but since I paid more and have the cube, I can not stop the profile selection process. I guess I’ll have to go back to Roku until they realize this was not a desired feature.

  4. Stevie says:

    I stumbled upon the on/off switch because I couldn’t see it at first. I think… Select your normal adult profile first, go to the top where you select home,live etc… Go all the way past settings where there is a people icon. Select that people icon and at the bottom there is “child profile settings” it’s in there.

  5. Renee says:

    What is wake on,?? I did not set this on my firestick snd now I can’t even open any profile. How do I change this. Very annoying.

    • Porsha says:

      Did you find out how to turn it off? I’m having the same problem. I can’t get into any profiles or the child settings.

      • Kelly says:

        Okay, you have to turn on the firetv for the children first. It looks like its done since the profiles show, but you have to complete the setup. After you do that, you will be able to adjust the child profile settings including the “show profiles at wake”.

  6. oasis_001 says:


    Was SHOW PROFILES AT WAKE option removed from the updated Home Page UI? One (1) of my four (4) FTV4K devices has updated and I don’t see an option to toggle profiles ON or OFF. It was previously under the CHILD PROFILES option in UI settings, but that is no longer available in the updated UI. Seems like an odd thing to omit from an updated UI that now supports multiple profiles.

    • Kimberlee Heinze says:

      I just fixed my TV maybe last week and now had the update totally messed it all up again! I’m so mad! I can’t get the profiles to stop showing at the start of the TV.

      • future canadian says:

        yeah, it’s totally not in the new UI

        shame they keep changing it, definitely a downgrade as are most software upgrades these days

  7. Matt says:

    I just experienced this, and spent a half hour on the phone with Amazon about it. Previous posters are correct, the Child Profile thing is no longer any option we could find.

    I DID however, find the solution for me. I am the second adult in the household. I went into the account and disabled Profile Sharing on all of the accounts. This worked, and no longer prompts me for a profile selection at startup or when waking.

    Go to your name at the top, then select Account.
    Choose Your Profiles.
    Choose the link Manage Profile Sharing.
    Turn off the toggle for Prime Video and Fire TV.

    That will solve this issue. It’s convoluted, I know. But it does work.

    • GrayWraith says:

      I tried this out and turned off Prime Video & Fire TV Sharing, but it does not appear to have worked for me. Thanks for the suggestion.

    • Matt says:

      I have an update on this. It was working fine for a little while. I had to reset my one Firestick to deal with some issues with sound. I did so, and re-added my profile to the primary account, and now, even with Profiles turned off completely in the account, it doesn’t work any more. I get the infernal Choose a Profile on the start screen.

    • Matt says:

      At some point in the recent past Amazon disabled this function it used to work but doesn’t anymore. I spent 30 minutes on the phone twice with Amazon reps who both were clueless it does not work anymore you cannot turn off profile selection at start of whether you have child profiles or not.

  8. Mann says:

    They’re trying to copy Netflix and I hate this. Fix it you geeks!

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