HBO Max premiere of ‘House of the Dragon’ has major issues on Fire TV devices — How to fix it if it happens again

Last night was the premiere of HBO’s highly anticipated Game of Thrones prequel, House of the Dragon, on HBO Max. As millions of people tuned in to watch the first episode, those using Fire TV devices, specifically, had the most issues. Social media is full of posts from people reporting that the HBO Max app crashes after the initial pre-roll ad plays and the most common device mentioned is a Fire TV Stick or Firestick. The issue wasn’t related to the large number of people trying to stream simultaneously, as you might expect, but rather, it seems to be related to how the app handles user profiles and/or subtitles. The solution to the issue for most people was to simply create a new user profile within the app and use the new profile instead. So, if you have issues watching the second episode this Sunday, or issues watching any content in the HBO Max app for that matter, on a Fire TV, Fire TV Cube, Fire TV Stick, or Fire TV Smart TV, try creating a new profile within HBO’s app and switching to that profile. Another solution that worked for many was to start playing something else, turn off subtitles, and then start playing the show that was having issues.

One comment
  1. EJ says:

    Thanks Elias for the helpful advice. I would like to offer another inexpensive option. Invest in more than one streaming device. They all have their quirks, and some work better with certain apps, or offer useful features that their counterparts don’t. I often switch between a Cube and an Ultra depending on the app. The devices are far less expensive than even one month of a cable TV subscription, and it’s easy to switch between them to get the best viewing experience.

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