The new Fire TV Alexa Voice Remote announced yesterday, with its added power, volume, and mute buttons, is something that Fire TV customers have been asking for ever since the original Fire TV debuted in 2014. While those who purchase the Amazon Fire TV Cube now will get the new remote included at no extra charge, existing Fire TV Cube customers aren’t entirely out of luck because Amazon is offering all existing Fire TV Cube owners a 50% discount on the new Alexa Voice Remote, bring the price down to just $14.99.
All Fire TV Cube owners who registered their devices before October 2 qualify for the 50% discount on the new Alexa Voice Remote. All such customers should have received an email with a discount code that can be used to take 50% off when purchasing the new remote. If you’ve opted out of Amazon marketing emails, which I suspect most of you probably have, you won’t receive the offer email. In that case, you’ll need to contact Amazon customer service to buy the new remote for half off. If you’ve already pre-ordered the new remote, there’s no need to cancel your order. Just contact customer service and they’ll apply the discount.
The discount code in the email being sent out only allows you to buy one new remote at the discounted price. If you’ve purchased and registered multiple Fire TV Cubes and want to buy the new remote for each, you can receive a 50% discount on each remote but you’ll need to contact Amazon customer service to do so. The 50% discount is available for existing Fire TV Cube to take advantage of through the end of the year.
During the last couple of months, the Fire TV Cube with the old remote has been on sale for $89.99, $79.99, and even as low as $69.99 for qualifying customers. Customers who purchased the Fire TV Cube during any of these recent sales have no reason to be upset about the remote swap because, even after factoring in the cost of the separate new remote, they still paid far less than the $119.99 cost of the new Fire TV Cube bundle that includes the new remote. For those who paid full price for the Fire TV Cube and want the new remote, at least you’ll now have a backup voice remote that only cost you $15, which is less than the old voice remote has ever been. Lastly, two remotes can be used simultaneously on any Fire TV model.
If the customer service representative you’re speaking with is unaware of this offer, end the conversation and try again later. I personally initially selected “Device” as the reason for contacting customer service and the representative was unaware of the offer. I then immediately started another chat but selected “An order I placed” for the reason and was quickly given credit to use towards the purchase of the new remote.