About a month ago, DirecTV Now abruptly dropped support for 1st generation Fire TVs and 1st generation Fire TV Sticks. This expectedly left many customers upset because they could no longer access the streaming OTT service for seemingly no reason, especially since sideloading the blocked DirecTV Now app revealed that the app still worked on older devices. According to Cord Cutters News, DirecTV Now is now trying to make up for the dropped support by offering some affected customers $75 in billing credit.
DirecTV Now reportedly started sending out emails last night to subscribers who used 1st generation Fire TVs or Fire TV Sticks to stream the service. The email provides a promotional code that can be applied to your account in order to receive a $25 discount for the next 3 months of service. The email says the credit is for the purchase of a newer device, such as a Fire TV 3 or Fire TV Stick 2, but you can use the savings anyway you wish.
Subscribers with discounted plans, such as the $35 grandfathered plan or a $15 AT&T discount, have reported that they are unable to redeem the code they were emailed, so it seems like the credit is only for those paying the full regular price for service. However, some customers who were unable to redeem the emailed code have had success getting DirecTV Now’s customer service to manually apply the $75 credit to their account.
If you’re a DirecTV Now subscriber, check your email to see if you’ve received an email about this credit. There doesn’t seem to be a way to receive the credit unless you’ve received said email.