Amazon Echo Show software update adds Web Browser, Smart Home Dashboard, NBC, Hulu, and more

The all-new Amazon Echo Show is being released today but owners of the 1st generation Echo Show are receiving a software update that adds many of the new model’s features to their existing devices. In addition to an overall system-wide refresh of the interface, the new update has added both the Amazon Silk and Firefox web browsers which, most notably, restores access to YouTube on the Echo Show. Also being added is a new smart home dashboard that gives quick touch access to smart lights and Alexa routines. Echo Shows can now also stream NBC and Hulu programming.

The new Echo Show software update, which carries version number 620525720, is the most major update that the device has ever received. While the update has tweaked many aspects of the user interface, it’s not such a big change that people will be lost. This update adds a bit of polish to most fo the existing capabilities but also adds several new features.

The most notable new feature is probably the addition of full-fledged web browsers, which we knew were coming. Both Amazon Silk and Firefox are added with this update, but the two browsers don’t differ too much. Asking Alexa to open a webpage for the first time will prompt the user to select which browser should be used as default. This selection can also be made under the device’s Settings > Device Options > Web Options screen, which can be reached by swiping down from the top of the screen.

I’ll save details about each browser for a separate dedicated post, but they both utilize the touchscreen for nearly all of their functionality with very few voice capabilities. Asking Alexa for a website will launch the default browser you’ve selected, but you can also launch a specific browser by saying “Alexa open Silk/Firefox.” The main reason Amazon has added browsers is undoubtedly to restore access to YouTube, which was removed by Google late last year.

Swiping down from the top of the screen on the Echo Show reveals several new shortcuts that have been added by this latest software update. In addition to the Home, Settings, Do Not Disturb and Brightness controls that have always been present, there are now new buttons for Alarm, Lights, and Routines. When the Echo Show first launched, it was clear that Amazon wanted it to be a voice-first device. That’s still the case, but the addition of these new touch shortcuts, as well as the recently added ‘Tap to Alexa’ capabilities, makes it seem like Amazon is embracing touch controls a bit more.

Of the newly added shortcuts, the “Lights & more” button will probably be used the most. Tapping it loads a newly added interface that lists all of your smart lights, plugs, and switches on a single screen. Also listed are all of your smart device groups. Each item on the list has an ON and OFF button that can be tapped to control the device. It would have been nice to have scenes and other smart devices, like thermostats and cameras, at the bottom of this new screen, but, for now, it’s strictly dedicated to lights.

The new “Routines” shortcut button will bring up a similar screen that lists all of your Alexa Routines. Tapping a Routine on the list will immediately start that routine, as if you verbally triggered it. The new “Alarms” shortcut will list all of your alarms, as well as allow you to edit an alarm or add a new alarm using the touchscreen.

Also added by the update are the new NBC and Hulu video skills that allow you to watch videos from those services on the Echo Show. The NBC skill requires that you login with a paid subscription TV provider to view any content. The Hulu skill requires that you login with a Hulu account. Once the skills have been connected to your accounts, you can requests TV shows and channels by voice or by launching each skill and using the touchscreen to navigate the content.

Many visual aspects of the Echo Show have been refreshed by this update, but they are mostly functionally the same as they were before. If you notice any other new features or significant changes with your Echo Show after receiving this update, let’s hear about them in the comments below.

  1. John S. says:

    I can’t understand why they can’t make a reasonably descent clockface(s) available for the screen saver and homescreen.

  2. Craig says:

    Yep! Plex Web Live TV is working via Silk and Fire-Fox from HomeRun Prime box on my Echo Show first gen. Inconvenient web UI to touch and prod, but better than nothing and it appears to work just fine for the most part. Here’s hoping Plex provides proper Alexa Live-TV support soon.

    I do want an Echo Show 2 but I feel like $229 is a bit much. Not sure? Wait til $199 or $179 sales?

    Side-note: Blink cameras appear to be working on Fire Tablets, Fire TV stick and 3rd-gen dongle via Alexa commands, but not Cube yet…

    • Len Mullen says:

      proper Alexa Live-TV

      What do you mean by this?

      • Alex A. Roskov says:

        I think he wants Plex to change their software by making it more integrated with Alexa’s commands.

        • Len Mullen says:

          Thank you. I have to plug in an Extend, but I am expecting Live TV to work just fine. Nice thing about Plex in Firefox on the Show is that if you leave for some reason and return, Firefox remembers exactly where you were. Hoping to be able to bookmark the server, but is not that onerous to type.

  3. Jay says:

    Any idea if these features will work on a Fire HD 8 w/ show dock? Could make me finally buy a dock.

    • hadleyguy says:

      No, the HD8 with Dock don’t have these features yet. I’m hoping we will get a work around to get a quick verbal youtube launching solution in the future for the show/spot/hd8. I know we can get it to work now via browsers or casting…but still too much work. Also, my biggest complaint (and always has been) is the inability to remove the stupid amazon “try” lines. Anyone have a work around for a clean show/spot/hd8 screen solution for that yet?

  4. Andy lysaght says:

    No browsers in the UK after the update

  5. Aaron says:

    Hopefully Playstation Vue will be available soon too…

  6. Len Mullen says:

    Well, this is awesome. Plex on my Show works great. No longer interested in the Recast.

  7. This workaround currently works on the 1st generation echo show.

    YouTube, plex, etc…

  8. Bumbo Diddy says:

    So two things I’m curious about…

    First, I returned a 1G Show because when I told it to shut off its display at night and later asked it what time it is, it turned on its screen to respond and left the screen on at night dim unless I told it to shut off its display again. Does the 2G do the same thing?

    Second, why are they using another walled garden for Echo media apps? Why can’t Show 2G immediately use any app that has full Alexa voice integration, such as some of those offered in the FireTV walled garden that is a subset of the Fire tablet walled garden that is a subset of the known universe of Android apps? App developers are not going to like developing an app two additional times for Amazon, and Echo isn’t a compelling enough variant to serve yet unless you want launch exclusives like NBC and Hulu have.

  9. Mark E says:

    In the latest Echo Show (gen 1 show) software update (approx Oct 2018). The digital clock and temperature display –shrunk– in font size. It is now impossible to read across the room. Why cant the font for clock/temp be user selectable? A lot of us use the show for that time temp feature a lot. Please bring it back to original size, or at least make the font user configurable. THX

  10. Tom says:

    Does anyone know if this latest firmware update affects the Echo Spot? Specifically, is browser support now available on the Spot? Thank you!

  11. Joe says:

    Just got a 1st gen Show running latest software (628539120), but can’t get Hulu to work. Enabled the skill, linked my account, and enabled the device in the app but I don’t have a “video skills” page like pictured above and Alexa just says “Hulu doesn’t support that” when I request she access the skill. Tried rebooting the Show & searched online for solutions but coming up short. Any ideas? Thanks!

  12. Jay7367 says:

    Havent tried My Media app yet but it is supposed to give me control of all my music library via Alexa which is good as i have already invested in pairing 2 2nd Gen Echos with a Echo Sub which do sound great when asking Alexa to play something which i hope will be extended to my own full library. if that does work as i have been told it will then maybe i can add other media links to the My Media App..Which is only on MAc and Win 10 at Present via IFTTT if anyone wants to give it a go

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