Amazon is sending emails to owners of its Cloud Cam security camera informing them that the camera will stop working on December 2, 2022. Amazon has decided to end support for the camera and since the camera has no local functionality, it will no longer work without Amazon’s server-side support. To make up for ending support, Amazon is giving existing Cloud Cam customers a free Blink Mini camera.
Amazon announced the Cloud Cam on October 25, 2017 as its first, and only, Amazon-branded security camera. While it was a good device and I’m still using my launch device to this day, its future was quickly in question because Amazon acquired Blink, makers of several security cameras, just two months later. Then, just two months after that, Amazon acquired Ring, an even larger security camera manufacturer.
While five years isn’t a long time for an electronic device to last, it’s no surprise that Amazon is ending support for the Cloud Cam, considering it has both Blink and Ring cameras to offer. Amazon stopped selling the Cloud Cam two years after it was released. It’s unfortunate that the Cloud Cam has no way to remain functional without Amazon’s support, but that’s what happens when a device relies entirely on cloud servers to function. The Cloud Cam has no local storage or connectivity. All video can only be recorded and stored in the cloud and even viewing the live stream requires connecting to Amazon’s servers.
To ease the sting of the Cloud Cam going from perfectly functional one day and not working at all on Decemeber 2nd, Amazon is giving Cloud Cam customers a free Blink Mini camera, which normally costs $34.99, and one-year Blink Subscription Plus Plan, which costs $100 per year. The two together will replace the functionality of the Cloud Cam for the next year. Amazon has not yet laid out how to receive the free camera and subscription and will be emailing customers those details later this year. Below is the full email I received from Amazon regarding the Cloud Cam.
As mentioned in the comments below, some people are also receiving a free 4th-gen Echo in addition to the Blink Mini camera and 1-year subscription. It seems like the extra free Echo might be for those using their Cloud Cam for the Amazon Key service, but that has not been confirmed.
To our valued Cloud Cam customer,
With your help over the last five years, Cloud Cam has served as a reliable indoor security camera and a hub for Amazon Key-compatible smart locks that work with Alexa. As the number of Alexa smart home devices continues to grow, we are focusing efforts on Ring, Blink, and other technologies that make your home smarter and simplify your everyday routines. Therefore, we have decided to no longer continue support for Amazon Cloud Cam and its companion apps.
What this means for you:
On December 2, 2022, you will no longer be able to use your Cloud Cam device or its companion apps. Until then, you will be able to download any video recordings if available. All video history will be deleted on December 2, 2022.
To thank you for your continuous support and feedback, we would like to offer you a complimentary Blink Mini and one-year Blink Subscription Plus Plan. Blink Mini offers customers an easy-to-use, indoor security camera experience with 1080p HD video, 2.4 GHz Wifi connectivity, night vision, motion detection, two-way audio, and works with Alexa. The Blink Subscription Plus Plan provides extra features and benefits for Blink devices – learn more https://support.blinkforhome.com/en_US/subscriptions/purchasing-a-blink-subscription-plan-through-amazon#plans.
Prior to December 2, 2022, you will receive detailed instructions on how to redeem your free Blink Mini and Blink Subscription Plus Plan via email.
Downloading and deleting your video recordings:
To back up your videos from Cloud Cam app, go to Recorded Clips in the top right menu. Click on each individual video and click on the Download icon on the right side to save the video or click on the Trash icon next to it to delete the video. You could also delete all videos on Amazon Manage Your Content and Devices at any time.
If you have any questions about this, please reach out to customer service for additional information.
The Amazon Cloud Cam team