How to safely Reboot and Restart the Amazon Fire TV

fire-tv-reboot-with-remote

It is generally fine to disconnect and then reconnect the Fire TV power cord to reset the Fire TV. It is even listed as the first thing to try on Amazon’s official troubleshooting page. However, if doing so is inconvenient or if you want a more controlled shutdown, you can restart the Fire TV by simultaneously holding down the “Select” and “Play” buttons on the remote for a few seconds. The Fire TV will display a shutting down message and reboot.

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178 comments
  1. Worked like a charm! Thanks!

  2. Joe says:

    Can you soft reboot the Fire TV using a K400 Keyboard?

  3. Nichole C Heaton says:

    I unplugged my fire stick now it won’t come back on how do I fix this????

  4. lesley harston says:

    My fire TV is frozen have changed batteries in remote but no luck help pse

    • Mary Williams says:

      My fire tv is frozen on the home page what should I do

      • Mello says:

        I was having this same problem, I don’t know how but some how the remote got unpaired with the fire stick. So all you have to do is hold the home page button for 10 seconds (middle button on the top row of three buttons) at the screen that appears to be frozen. Then a message will pop up on the bottom right screen letting you know that a new remote has been connected to the fire stick. If you want to watch a tutorial, check out this youtube video at https://www.youtube.com/watch?v=TvkCXzfksGA (copy and paste link).

      • Ken Kempfer says:

        My firestick is frozen on homepage. I’ve unplugged it but didn’t make a difference.I tried holding select and play but nothing. I’m not getting any messages. Hellllllp

      • John says:

        I downloaded the fire stick remote control ap on my iPhone and it works perfectly. Remote still doesn’t work.

  5. Fabian says:

    I have the same problem on my FTv Stick. Just the AMAZON logo shows up and then nothing else happens. No audio and no video. Nothing at all

  6. Petra says:

    same problem :(

  7. Mo says:

    I just had the same problem today with one of them. Does Amazon know about this problem? Are the sticks built cheaply and that is why they may break down more often than they normally should? I will definitely call them up and see what they say about this problem. I hope that the same problem will not occur with my other sticks.

  8. Mark says:

    Mine has done the same today stuck on the Amazon screen.. Thinking of getting money back tomorrow. Only 3 days old

  9. Christian says:

    so my brand new fire tv, was unplugged during the firmware upgrade, and now when I turn it on, it goes to an error page, stating that after a few minutes it will restart, and if not, to unplug and that should reset it, but it does not work. Neither does holding the play/select buttons for 10 seconds or more. Any suggestions?

  10. dino says:

    I just got my fire tv one hour ago, now it’s frozen, any help please

  11. Andy says:

    Fire stick loads up for about 20 seconds then restarts its self . Does this over and over and over ……. Again . When it loads I can use it move arround on it , it work then restarts its self ????? Please

  12. Brook says:

    Worked great!

  13. Mike says:

    I have amazon fire TV, got error message that it will restart in a few minutes if not unplug power cable and plug back in but still won’t work, tried that and select and play, etc. nothing works any suggestions other than to return it to amazon for refund?

  14. martin says:

    Mine just froze just shows home screen tryed everything help

    • Anteemal says:

      I was watching you tube then all of a sudden it completely stopped working.. the only thing shows up now is the amazon logo then blackscreen, back nd forth. I tried rebooting and unplugging it and nothing is working..I totally need help.. anybody plz

      • Marla says:

        My fire tv stick kodi doesn’t allow me to select any other addons or settings once you turn it on it goes straight to super favorites and only lets me pick from that list how can I get the full access to my kodi like I had before please someone help me fix it I’ve only had it for a few days 4 to be exact

  15. Gail says:

    Worked! Thank you!!

  16. Thomas says:

    Playback failed: one or more items failed to play. Check the log for more info. What can I do to fix it? Please help

    • Kodi Guru says:

      Are you using kodi?

      • Louise says:

        I am and it won’t connect to my new router (it connected fine to the old one) only with the WSP button pushed and only downstairs thought of resetting but don’t want to lose out
        Can’t seem to lose old settings of old router thought reset might work

      • Lena says:

        Hello I use kodi and it lockeded me out I can’t get back into kodi what can I do I have a lot of stuff on there I don’t want to use new movies and stuff help plz

        • Lena says:

          Hello I use kodi and it lockeded me out I can’t get back into kodi what can I do I have a lot of stuff on there I don’t want to loose new movies and stuff help plz

          • Cassandra H says:

            same here. i’m able to get to login for kodi but it does not let me logon. keep saying remote not clickable???!!!!

    • Dave says:

      My firestick is connected to internet and allows me to use kodi bit won’t play Amazon TV or movies can anyone help?

  17. Natalie L says:

    My fire TV screen keeps changing colors. It’s just blank and repeatedly changes its color within four seconds and when I tried to reset it with my remote nothing happened. What do I do?

  18. Will says:

    My fire stick won’t allow me to bring up movies or shows in genesis. When I select the year or generes nothing happens. Any suggestions? I turned it off and on and unplugged it for a few and still no luck

    • Kel says:

      The replacement addon for Genesis is called Exodus. Genesis is not working well.

      • Joy says:

        Kel,have been having the problem of Firestick going back to home screen. Any suggestions?

        • Trent says:

          I wanted to pass some information for those that are getting… Memory Full / Issues opening KODI / Not responding etc. I would do the below in order…

          Inside AMAZON MENU… do the following:

          1. Replace the batteries.. the original ones are cheap and do not last long.
          -Also if you put the remote in a bag etc… take out the batteries

          2. Clear KODI Cache in the Amazon Menu
          -Go to settings/applications/manage applications
          -Select KODI once so the options come up
          -Then go to and select FORCE STOP (wait about 10 seconds)
          -Then go down to CLEAR CACHE (NOT DATA) and select it (wait 10 seconds).

          3. Clear PHOTOS Cache in the Amazon Menu
          since you are there…. go ahead and delete cache for PHOTOS also.
          -Go to settings/applications/manage applications
          -Select Photos once so the options come up
          -Then go down to CLEAR CACHE an select it (wait 10 seconds).
          (this should free up about 300MB of memory also)

          4. Delete extra APPs (games will take up lots of valuable memory)
          -Go to Settings/Applications/Manage Applications
          -Select and then try to delete anything that you can EXCEPT for the following if you have them:
          APP STARTER
          ES FILE EXPLORER
          KODI
          MOBDRO
          TOTAL COMMANDER

          5. Check for Amazon Firmware Updates
          -Settings
          -System / About
          -Go down and check for update and or install if available

          6. Unplug the power for 20seconds and then plug back in…

          If you bought one from me loaded….
          7. Try to open KODI again
          If KODI opens… do the maintenance…
          -Go LEFT or RIGHT until you see PROGRAMS (if bought after 9/13/2016) or CHRIS B / BEAST (if bought before 9/13/2016)…
          -Go down and run the following:
          a. Delete Cache
          b. Delete Packages
          c. Thumbnail Cleaner

  19. Amanda says:

    The tv fire stick won’t let us click on networks or 4th shows to watch we have to search to watch anything does anyone know how to fix it

  20. Kevin Donnelly says:

    Firestick not working .disaying firestarter something went wrong restarting home button observer now on sreen also firestarter exception clearing logout failed on sreen ,any suggestions guys on how to fix.

  21. Tony says:

    Keep getting a message saying fireStarter went wrong restarting HomeButtonObserver

  22. bhanu says:

    iwas watching a show and try to re wind and went al the way back to te begging and froz took the stick out and waited put back in changed the batteries too nothing is happening all I see is some pictures going on ( photography)

  23. Marva says:

    I had to change out my network router. When I plug the stick in it says can not connect to the network. That is true because I now have a new network and it is looking for the old one. Trouble is it freezes on the home screen and I can not get past it.

    • John says:

      Same problem here….tries to load homescreen for awhile then shows no network message. Will not let me go to setting to try and fix it. Just freezes.

      • jay says:

        When you power on stick wait till firestick logo appears press and hold home button until the network connection lost appears then it should say new remote paired then ur all set

  24. Jason Ferrari says:

    Was watching TV on the firestick in the morning a few days ago. Came back in the afternoon and no TV. I can still watch movies on the firestick. Any ideas on how to get TV back? Restarted/reinstalled firestick and still nothing.

  25. Sandi says:

    Houston, err Amazon, we have a problem. Why do the remotes suddenly stop responding and how do we fix it.

  26. Audra says:

    My firetv keeps turning on and off before I even have a chance to set it up.

  27. Mark says:

    I have lost my remote but now bought a new one, when i put fire stick in it comes up with fireTVstick but can’t do anything at all. I can’t pair new remote or do anything at all. Any ideas

  28. Claudia says:

    Fixed the problem. Thanks so much!

  29. Dominic says:

    My firestick just dead. Tried it on 2 TVs
    2 different power leads just totally dead. Nothing at all happened when I connected it to the TVs it worked fine till now

    • Candice says:

      Mine has just stopped working too. Had it less than 30 days. Was working fine everyday up until today. Blank screen on my tv and says no signal. I feel like it’s not getting power because it’s not warm like it usually is. Has anyone had this problem and resolved it? Please help!

    • Lindsey says:

      Mine is doing the exact same thing, had it 5 months and had no problems at all until now!

    • Lindsey says:

      Did you manage to fix yours Dominic? If so how?

    • Keeno says:

      Remember how the old Nintendo games had to blow in them I did that and mine is back working

  30. waoclt says:

    Pressing keys as illustrated worked! Thank you.

  31. Alexxa Col says:

    My amazon fire froze, just shows amazon logo on tv screen, how can i fix this plz? I unplugged it for a few mins and nothing work…help plz.

  32. Asia says:

    Can I restart my fire stick from the app on my phone? If so how?

  33. Merri says:

    Doing what was advised above, didn’t work for me. My stick is saying, optimizing system storage and applications… This will take approximately 10 minutes. It then goes to the “Firestick” logo and the process starts over again!

  34. joseph campbell says:

    My fire stick keep asking me for a pin won,t factory reset

  35. Steve says:

    My Amazon fire stick has adverts on bottom and left hand side of screen comING on and off every 10 seconds. . So annoying. Can anyone help ?

  36. dazza says:

    My him.button doesn’t seem to be working on controll all others are though. I’m trying to double tap to get to kodi but just stuck on register screen what can I do plz

    • C ree says:

      Mines doing the same was working fine now just stuck on registration page home page won’t come on or double tapping for kodi won’t work any ideas??

  37. Lynne says:

    My firestick has stopped working got kodi on it and keeps coming up register on network wont let me do anything else

  38. mark says:

    my firestick has stopped working got kodi on it keeps coming up register

  39. Jesus meza says:

    So up until now i was loving this firestick, however for some reason i cant seem to get passed the registration screen . Im connected to my wifi, tried again reconnecting, ive held the home button double tapped it, i can only press to go back to modify networks and NOTHING at all. Had never encountered this issue it seems pretty dumb but could i have messed something up ? I mean, is there another way to get to the firestarter tv screen ?

  40. Darren says:

    Can anyone help. I have tried everything. All good except. The home home double tap does nothing.

  41. IrishSteve says:

    Also doing the same here, no idea what to do to get passed registration screen!

  42. Clayton says:

    I never saw an answer it keeps going to the registration screen for amazon no further…what can we do?

    • Gerardo Ortega says:

      I just got mine yesterday. Worked for a cple of hrs, now it just shows register screen. I go back to logging in network but but stays on register screen. Plz help!

  43. Deb says:

    I’m stuck on the registration screen too. Did anyone find a solution to this? Ahhhh

  44. Stephanie says:

    connection to CMA3561 was lost. What is that?

  45. Django says:

    I unplugged the mini USB cable from the Fire TV Stick and it rebooted. Not sure that’s the solution, but it worked on my end.

  46. Ray says:

    firestick shut down lost everything and is asking to re register either as new account or if I had an account

  47. Marie Michelle Belot says:

    My is doing the same thing now when I turn the volume on on my TV doesn’t go up the way it supposed to do I need help

  48. Curtis Lee Strathern says:

    Hey I’m trying to use the remote control to reset Fire TV boxto manufacturer setting’s but I don’t know how

  49. David says:

    Mine has just locked up and the remote does nothing. I have changed the batteries, power cycled the stick, held down the Play and Select buttons, and held down the Home button. Nothing seem to work! I watched a movie and while looking for the next one it just stopped! Any suggestions?

  50. Charlie says:

    Hi now when I turn the kodi on its asking me to sign in or regester for Amazon what do I do

    • Robadoo says:

      This has happend to my device ! Even if I hold down the two buttons to reset the fire stick it displays the same message once back on, asking to sign in or register…

  51. Dontrip says:

    So we have to register regardless?

  52. Jon says:

    I think that if you have got a fully loaded stick Amazon are clamping down on them and blocking you using them, the best thing to do is just buy a android box don’t get these problems

  53. Michael Sye says:

    Stuck on home screen. Unplugged from power source and even changed batteries. Tried doing the the select and play buttons but will not reboot. Any other suggestions?

  54. Money says:

    If you’re stuck on the logo just wait it out, usually takes 10min. Hope that helps

  55. judith worrall says:

    Perfect! Tried everything and this was the only thing that worked to bring me back online. Thank you; much appreciated.

  56. Call Amazon Kindle reinforce number which is 1-800-942-6509 and get heading.

  57. guest says:

    Does anyone actually have any answers on here?
    All I see are questions……….

  58. Roy says:

    I tried to use my fire stick last night but the controls would not work. Only side buttons on the circular control were working and everything that was highlighted was being read to me. It has never happened before. I tried to watch netflix and was told “not supported. I did restart the system I am trying to avoid resetting. Has anyone else had this problem or heard of it? Any fixes for it?

    • Joss says:

      Roy did you manage to fix this? My control keeps talking to me saying ‘control is not clickable’. It won’t let me do anything

      • Briana says:

        How do you even turn off the control voice? I dont know what happened but the other day I sat on the remote and now it says everything as I scroll and such. It’s annoying and i dont know how to turn it off.

      • Paul Smyth says:

        Mine is doing the same. Help!

    • Kennisha says:

      Hold back button and menu it will turn off voice and remote will work hope I’m not too late o

    • Col says:

      Voice has been activated
      this makes the remote act differently and effects many things, it can be activated by pressing two buttons or sometimes an update does it
      Good news is its very easy to put it right again

      just press and hold the back and menu button on remote until voice off happens, about 2 seconds and its fixed

  59. Jasmin says:

    Joss, hit the back button and menu button (not home) at same time. It’ll turn off the feature that sometimes activates on its own.

  60. Jessica Greene says:

    I have had my firestick for about two weeks. I binged watched Game of Thrones. I think it gets too hot after about 3 hours – and it will just stop working. My screen freezes and nothing I do will re-start it. So after actually turning off the BOOB TOOB it has worked. It did this twice before and it just happened again – so I have turned it off and …..tick tock – 1 hour later….OK an hour and a half later and now I get a “Not support” on my TV screen. I guess the Fire stick is a DUD.

  61. ACT&S says:

    For those that have a Fire TV Stick/Box that is stuck on home screen and can’t pair any devices (remote), adbFire is an app that can possibly help. You’d have to know the IP address of the device to connect to it over wifi using a laptop or pc. All the technical stuff out the way, you can use the app to bring up a virtual remote on your screen which can then control the device, allowing you to navigate to the settings screen so you may pair a remote or kybd. Otherwise you can access the built-in system restore.

  62. Kennisha says:

    My remote was saying not clickable wouldn’t let me move left or right I held down back button and menu (not home but with the 3 lines) and it turned off voice and it worlds now

  63. Dataman says:

    But, if you have the FIRE TV GAMING EDITION, thee is no Play button. What is the gaming key combo to force a restart?

  64. Firemom says:

    Remote saying not clickable. Press the both the back button and menu bottom together this will remove the lady. Note do not lay on the remote.

  65. brititny says:

    thank you yes to take it off voice control press the button WITH 3 LINES and the back arrow simultaneously. took me while to figure it out

  66. Joe boyce says:

    My Amazon Fire stick has froze on the home page and won’t respond to anything. I have tried unplugging from the mains, unplugged the power cable, took the batteries out and back in but nothing helps. It won’t do anything when I hold the select and play botton down for 10 seconds. Help please.

    • Joe boyce says:

      Got it working. Had to hold the home botton for over 10 seconds then double tap it. It then comes up saying new controller detected, and worked from there!

  67. Mason says:

    My jail broken Amazon prime stick won’t let me play tv shows, does anyone know how to fix that?

  68. Amy says:

    I have no idea and need help please can anyone tell me why my remote all of a suddon talks and won’t let me get on Kodi, or tvaddons, it refuses to work. If anyone know how to get this working properly again please let me kow

  69. Dave says:

    Stuck on Optimising system storage and applications, tried everything, any help would be great.

  70. R Ramesh says:

    Hi for me display coming for few seconds n disappears. I tried both troubleshooting given above as well as in the Amazon

  71. Jonathan Haig says:

    My Amazon Firestick is stuck in a continual loop of booting to the point where it is searching for the menu and then reboots again – utter rubbish although what did I expect for £39.00 :-( Have to can it and get another smart TV.

  72. E says:

    Plug the stick to the electricity. When the Amanzon’s logo appears, press and hold for a couple of seconds “Select” (the rounded buttom) and Play. This worked for me in order to get the control paired again.

  73. Kev says:

    Thank you unclickable Lady gone my daughter is happy as Larry

  74. LK says:

    Changed the batteries – fixed it immediately.

  75. Dennis Swanson says:

    My firestick is locked up. When I change source to HDMI I get the message that “Your device may not be connected to the internet. Code nw-1-19.
    I have tried unplugging the firestick, took the batteries out of the firestick, and held down all the recommended buttons. Nothing changes. The thing is frozen solid.

  76. jediRasta says:

    My firestick 2 got stuck on the home screen after about 3 weeks. I had to unplug, turn off tv a d stick, took out batteries from remote and put them back in to clear remote. I waited like 10 mins, then replugged fire stick 2, turn on tv, it came on I went to manage apps on the stick2 and cleared kodi cache, started kodi and cleared cache under program maintenance. I think I downloaded too much stuff and it was overwhelming the memory.

  77. Andrew says:

    My Fire Stick hasn’t worked (won’t respond to Tv remote or Amazon Fire Stick remote) first thing in the morning (8am) for about a week, but then does at lunchtime and in the evenings. However, last night whilst watching a programme it starting cutting out.So i switched it off and this it won’t work at all. I’ve tried all the reboot options and still nothing.
    Can anyone offer advice as to what to do please?

  78. Ken Knuckles says:

    My firestick is locked on the home screen. It comes back to the same home screen after I’ve unplugged it numerous times from the TV, and after changing the batteries in the remote, and after unplugging the firestick from the electrical outlet. Help me please.

  79. nick says:

    even after restarting it still does not work im ready to thro it in the river

  80. R Burger says:

    I have a different problem than most here. I have 2 sticks kodi is on both. The one in the living room generally I have no problem with. The one in the bedroom I have major problems with. I think the major issue is staying connected to the WiFi signal. I know that is a big issue because when I turn on the stick onto kodi I don’t get the announcements at the bottom of the screen

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