DirecTV Now just released a new app for the Amazon Fire TV, Fire TV Stick, and Fire TV Edition televisions. This is their reason for dropping support for 1st-generation Fire TVs and Fire TV Sticks, which they later tried to rectify by offering $75 in account credit. Some people are having issues with the new app where, in some cases, it isn’t launching at all. Here are some things to try to make the new DirecTV Now app work on Fire TV devices.
Uninstall the Beta app
Prior to releasing this updated app, DirecTV Now allowed some customers to preview the app in the form of a beta. If you have the beta app installed, uninstall it by going to the Fire TV Settings area and selecting Applications > Manage Installed Applications > DirecTV Now Beta > Uninstall. While you’re there, you should also force quit stop the non-beta version of the DirecTV Now app by backing out one level, selecting the DirecTV Now app from the list of apps and then selecting the Force Stop option.
It’s always a good idea to restart the Fire TV if you’re experiencing any issues. To do so, go to the Fire TV’s Settings, select Device, and select Restart, which is the second to last option. Careful not to select “Reset to Factory Defaults,” which is the option just below the Restart option, because that will remove all of your apps and settings. Resetting to factory defaults should be your last resort when all other solutions have been tried.
Clear Data, Clear Cache, Force Stop
If you’re having trouble with any app, not just the DirecTV Now app, it’s always a good idea to reset the app by doing the following. Go to the Fire TV Settings area, select Applications, select Manage Installed Applications, and then select the troublesome app, which in this case is DirecTV Now. Then select Clear Data, Clear Data again to confirm, Clear Cache, and finally select Force Stop.
Uninstall and Reinstall
If you’re having trouble with an app, it’s best to ensure you have the newest version of the app. The easiest way to do this is to simply uninstall the app and then reinstall it, since you’ll always be installing the latest version when you reinstall it, regardless of which version you previously had installed. To uninstall the DirecTV Now app, go to the Fire TV Settings area, select Applications, select Manage Installed Applications, select DirecTV Now, select Uninstall, and then select Uninstall again to confirm. Once the app is uninstalled, simply reinstall it by searching for the app or finding it under the Fire TV’s App section.