Fire TV and Fire TV Stick connection issues today are due to Amazon server outages

Amazon is currently having major server outages which are resulting in some Fire TVs and Fire TV Sticks reporting that they cannot access the internet. Fire TV devices periodically check to see if they can access the internet by pinging Amazon’s servers. If they can’t reach Amazon’s servers, the Fire TV assumes it doesn’t have a properly configured internet connection.

If this is happening to your device, the best thing to do is just wait it out. Modifying your network settings or factory resetting your device will not help. If your home screen is blank, you should still be able to launch apps from the Settings > Application menu.

Update

Everything seems to be fixed and back up now.

Follow me on Twitter (@elias) and Instagram (@esaba) to see what I'm up to.

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19 comments
  1. Tenderfoot56 says:

    I saw this same error when our internet went down during a storm. The bad part was that I wanted to watch a video on my local TV Server which does not require an outside Internet Connection. I ended up rebooting the Fire TV Box and it let me access my local resources. Others may benefit from trying this as well.

  2. Nguyen says:

    Thank you for the info. This problem just happened to all my Amazon devices (3 fire sticks and 1 fire tablet). I was about to ask you about it but then I saw this post.

  3. TechyChris says:

    Thanks for the update Elias, I sent you an email about this earlier.
    I thought SKYNET was taking over…

  4. Joe says:

    Very unusual for Amazon servers to be having problems as they are known for their robust server farms.

  5. Ulises A. Rodríguez, Ph.D. says:

    1000 Thank you Elias for this quick information.

    As I noticed this problem was happening to me on all my 5 Amazon FireTV devices (2 Sticks and 3 Boxes), I figured it was a communication problem with Amazon.

    I was going to ask here on FireTV-News, but then I saw this post explaining that it was a problem with Amazon’s servers.

    Thanks again Elias for always continue to help unselfishly with the Fire TV!

  6. Tony says:

    Thanks Elias for keeping us informed. I had no idea why this happened to my rooted ftv2,ftvstick2, and rooted ftv1. I was afraid it had something to do with blocked update domains, but I’m relieved everything is OK now after an hour or so waiting.

  7. TP says:

    I just tried to register 2 devices to my amazon account about 30 mins ago and they both received an error. I though amazon was blocking my ip. But thanks to your site.

    Your rock AFTV news for the update.

  8. wonko the sane says:

    Factory reset my FireTV for nothing. :(

    Should have looked here first!

  9. Ciprian says:

    Hi! The error still persist, and my amazon fire tv is still unable to connect to the network, we’re wondering if any chance for more updates and information on steps to solve this matter.
    Thanks

  10. yup says:

    Glad I only use mine for Kodi with an external hard drive.

  11. Jeanne says:

    My firestick on one tv says it cannot reach the server. Another firestick on a different tv continues to work fine. Any ideas?

  12. Arthur henderson says:

    I I continue to get the same message it says search currently unavailable also unable to connect 2 hour server

  13. Amy says:

    It says can not connect to server an my internet is awesome

  14. Marry lawson says:

    Amazon support 8558440388 is always busy why? I cant login to my account from last three days.I tried the helpline number since evening always busy

  15. Roger Adkisson says:

    My home button on my remote fire tv will not take me to home page..keeps going back to former page

  16. James StClair says:

    Hi my fire tv stick when I go to,click on a movie the circle keeps buffering, and it say I have a server error and below it it says close,so is this server error is it something that I just have to wait for until the error is fixed thru AMAZON

  17. James StClair says:

    My FIRE STICK tv says that I have a server error, and when I want to watch a movie I put the cursor circle on the movie I want to watch the movie won’t play it just shows the bigger cursor circle just buffering is this a AMAZON problem to fix just wait it out or can it be fixed with the remote settings

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